Case Study
UI/UX Design
UX Research
How might we streamline the pediatric healthcare journey for parents in the U.S.?
Developing an app that centralizes pediatric healthcare needs ensures parents can easily navigate the unique U.S. pediatric system.
Project Overview
UX/UI Designer
Parents
Tool
Figma / Photoshop / illustrator
Challenge
Busy moms balancing careers, childcare, and household management need reliable pediatricians, efficient appointment systems, and 24/7 online health consultations to meet their children's unexpected health needs. They seek a trusted healthcare partner, streamlined scheduling, and immediate access to professional health advice at any time.
Goals
The user-centered, intuitive ChildMed AI App interface is specially tailored for parents. Covers all aspects of pediatric health care, from general exams to specialist visits. Provides reliable resources on pediatric issues. Make sure the application adapts as their child grows and stay informed about health trends.
Competitors
Yin Yuan
@Fremont
37 / Female
Marketing Manager
Insurance coverage and procedures can be complex and challenging to understand.
Linlin Li
@San Jose
29 / Female
PhD candidate
Finding a reliable pediatrician is time-consuming.
Yin Yuan
@Fremont
36 / Female
Software engineer
If your child is sick at night, you can only go to the ER and have to wait a long time.
Yuan You
@Sunnyvale
41 / Female
Housewife
If your child has a chronic medical condition, such as asthma or eczema, ongoing condition management can be a challenge.
Heidi Zhang
@Palo Alto
37 / Female
Research Administrator
I often forget when I made an appointment for my child’s physical exam a year ago.
Xiao Liu
@Almaden
30 / Male
Hardware engineer
Keeping children's medical records updated and organized can be a challenge. Visits to the pediatrician are required.
Personas
User Journey Map
Research Summary & Insights
1. Finding a reliable pediatrician is a problem that every parent must go through.
2. A comprehensive platform that tracks and reminds children of their activities and streamlines medical appointments can help parents stay organized.
3. For new mothers, there is a need for immediate consultation services.
4. Special guidance or resources are needed for parents.
5. Effective time management tools, especially those designed specifically for parenting.
Design Solution
Task Flow
Design System
Final Design
Conclusions
Parents value convenience and accessibility when it comes to their children's healthcare. Child Med AI can address this need by providing 24/7 access to information and support.
Recommendations for Further Development:
Expand the scope of Child Med AI to include a broader range of pediatric healthcare services, such as mental health support and chronic disease management.
Develop partnerships with healthcare providers and organizations to integrate Child Med AI into existing healthcare systems and workflows.
Conduct rigorous clinical trials to evaluate the effectiveness and safety of Child Med AI in real-world settings.
Ensure robust data privacy and security measures to protect the sensitive health information of children and families.
